Cancellation of Service and Refund to CARD that has been blocked

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  myhealthstyleinc · Member · Jun 12, 2017 at 4:44 pm

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  Just wanted to let you know that you probably won’t be able to refund me through the card that I made the initial purchase with. It was blocked for a fraudulent charge just a few days after the purchase with you. You can send me a refund check or I can give you another card.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 12, 2017 at 5:04 pm

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  What is the URL of the site hosted wordpress.COM that you purchased an upgrade for?

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  timethief · Member · Jun 12, 2017 at 5:06 pm

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  Every WordPress.COM site has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  If you do not have the required access you need to contact the person who registered the account and site under it and have them transfer the sites to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

  The owner of the site can transfer the site (and/or upgrades) to another account by adding another username account as an Admin. https://en.support.wordpress.com/user-roles/#administrator

  Transferring a Blog to Another WordPress.com User or Account https://en.support.wordpress.com/transferring-a-site-to-another-wordpress-com-account/
  Transferring upgrades https://en.support.wordpress.com/my-upgrades/#transferring-upgrades
  Change Credit Card Details
  https://en.support.wordpress.com/change-credit-card-details/

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  supernovia · Staff · Jun 12, 2017 at 11:36 pm

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  Hi @myhealthstyleinc, the refund was sent already, but no worries. It will go back to the card account in spite of the card’s current status.