cancellation of subscription

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  wingyann99 · Member · Apr 7, 2021 at 9:56 am

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  Hi, I would like to cancel the current subscription plan as my company website has shifted to wordpress.org. However, I lost my previous account which was able to manage the plan. Is it possible if my current ac has the right to do so? Thanks.

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  a18s · Member · Apr 7, 2021 at 10:14 am

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  Hi there,

  I lost my previous account which was able to manage the plan

  I see -you need to regain access to that account then. Here are the available ways to help you do just that:
  https://wordpress.com/support/account-recovery/

  Having access to the email address related to that account is key!

  I would like to cancel the current subscription plan

  Here are the answers to some popular questions on plan cancellations:
  https://wordpress.com/support/manage-purchases/#faq-cancelling-your-plans-and-domains

  Hope this helps!