Cancellation of subscription

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  csabairja · Member · Jul 5, 2022 at 8:10 am

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  Cancellation of subscription

  I don’t have a site with WordPress.com yet

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  kokkieh · Staff · Jul 5, 2022 at 9:07 am

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  Hi there,

  The account you’re using to post here doesn’t own any sites and has never bought any paid upgrades on WordPress.com. Can you confirm what subscription, and for what site, you’d like to cancel?

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  starlightproperty · Member · Jul 5, 2022 at 12:45 pm

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  Hi. I first signed up to WordPress in July 2020. My colleague did not proceed to do the website. I recently notice that A$672 was deducted again but we did authorise it. How can we get the $ back?

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  staff-ozmodiar · Staff · Jul 5, 2022 at 5:23 pm

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  @starlightproperty

  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.

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  starlightproperty · Member · Jul 6, 2022 at 5:39 am

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  Hi. When we clicked “View your receipt”, it says “Sorry, we couldn’t find receipt #[redacted by staff]. We did not make any payment to WordPress. We need a refund of the A$672.

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  kokkieh · Staff · Jul 6, 2022 at 6:15 am

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  Please don’t post any sensitive transaction information, like receipt or transaction IDs, here in the public support forums. I’ve removed the receipt ID from your post above.

  We have a receipt with that number in our system, also matching the payment amount you gave here. That payment is for the Business Plan on the site, starlightproperty.com.au, and the site and upgrades belong to the WordPress.com account, starlightpropertygroup

  You’ll need to be logged in as that account to view the receipt online, or to cancel these upgrades.

  It sounds like you have the emailed receipt, correct? In that case, try resetting your password (log out of WordPress.com first) using the email address where you received that, or the username, starlightpropertygroup. Then you can cancel the plan from https://wordpress.com/me/purchases

  If that doesn’t work, you can use the transaction ID appearing on the receipt to verify your account ownership. Once you’ve done that someone will be in touch via email to help you regain access to the correct account.

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  csabairja · Member · Jul 6, 2022 at 7:25 am

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  Dear Kokkieh!
  I would like to cancel all my orders with WordPress. I’m asking for your help with this!

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  aleone89 · Staff · Jul 6, 2022 at 7:48 am

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  Hello there,

  I would like to cancel all my orders with WordPress. I’m asking for your help with this!

  Ok, let’s take this step by step.

  Are you able to log into the WordPress.com account using the email address where you received that email receipt?

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  starlightproperty · Member · Jul 7, 2022 at 1:57 am

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  Hi. I can login to the account (starlightproperty and not starlightpropertygroup) but I don’t have the email receipt. The Billing History shows o transactions so far.

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  staff-totoro · Staff · Jul 7, 2022 at 2:06 am

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  Hi there,

  The reason the billing history is showing nothing is because you are not signed in to the account that holds the upgrade.

  In this case you will need to log in to @starlightpropertygroup and there is no other way around this. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Providing your transaction ID on that form is the fastest way to confirm you are the site owner, so please be sure to include it as it will help us to connect you to your other account in the shortest time possible, thanks!