Cancellation Policy

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  violetandfortuna · Member · Apr 13, 2016 at 3:08 pm

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  Hello,

  I am interested in upgrading my account to a premium plan, but want to confirm a few things before paying for the entire year.

  What is your cancellation policy if I experience issues with your service? I see that you have a 30-day cancellation policy, but what if we start to have technical issues three months into the plan? Are we locked into the full-year payment?

  If you offered month-to-month payments this wouldn’t be an issue, but it doesn’t seem that you do.

  Please let me know when you have a moment. Thank you!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 13, 2016 at 3:36 pm

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  Hi there,
  Monthly payments do not exists and given the amount of Staff time that kind of system requires I doubt that it will ever exist. If such a system were implemented I assume the cost ot upgrades would raise.

  re: purchasing upgrades

  No monthly payment plans exist. No discounts, no invoices and no purchase orders are possible. We all pay the same amount and we make payment in full at the time of purchase.

  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and purchase upgrades at > Dashboard> Store > My Upgrades
  https://en.support.wordpress.com/my-upgrades/

  Your only options for payment are found here http://en.support.wordpress.com/payment/

  Your billing history will be at Dashboard > Store > Billing History
  https://en.support.wordpress.com/billing-history/ Your Billing History page is where you can print out your own receipt. https://wordpress.com/me/billing

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours. Note: It takes from 1 – 2 weeks for the refund to be received.

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  timethief · Member · Apr 13, 2016 at 3:37 pm

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  NOTE: There are no Premium themes included in the Premium upgrade bundle. http://store.wordpress.com/plans/premium/ Each premium theme is individually priced as you can see by browsing here. https://theme.wordpress.com/themes/sort/premium/ For more information on Premium themes consult this support doc https://en.support.wordpress.com/premium-themes/

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  violetandfortuna · Member · Apr 13, 2016 at 4:22 pm

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  Thanks for the reply, timethief.

  Do you have any further insight into the cancelation policy? This wouldn’t be a problem if monthly plans were offered, but I want to make sure that I’m not locked in for a year if technical issues or limitations arise.

  Also, can I do my own custom theme on the Premium account?

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  timethief · Member · Apr 13, 2016 at 4:29 pm

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  Also, can I do my own custom theme on the Premium account?

  No. That’s not possible. Unfortunately, you are confusing wordpress.COM hosted blogs and wordpress.ORG installs on paid hosting. There is no FTP access https://en.support.wordpress.com/ftp-access/ and you cannot upload any custom themes or third party themes, or create your own theme here at wordpress.COM, or use stylesheets from another theme. There is no wordpress.COm upgrade that changes that. You can do those only on wordpress.ORG installs on paid hosting.

  The only themes we can use on WordPress.com hosted blogs are licensed and adapted to run on our multiuser software the themes are found here http://wordpress.com/themes/ and in your dashboard at > Appearance > Themes
  Read: http://en.support.wordpress.com/themes/adding-new-themes/

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Be sure to read the differences here http://en.support.wordpress.com/com-vs-org/

  This guide will explain how to move your WordPress.com site to another hosting platform: Moving to a Self-Hosted WordPress Site
  https://en.support.wordpress.com/moving-to-a-self-hosted-wordpress-site/

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  timethief · Member · Apr 13, 2016 at 4:32 pm

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  make sure that I’m not locked in for a year if technical issues or limitations arise.

  You can move your content and domain anytime you want to any host you want but you will get a refund beyond what I stated above. Read more here https://en.support.wordpress.com/refunds/

  re: support
  There is no phone support. For all the support options when you have technical support issues see https://en.support.wordpress.com/help-support-options/

  Those who have a paid upgrade use the “Contact Support” form, http://support.wordpress.com/contact/ where they will receive a choice of having staff answer your question publicly or privately.

  The best contact form to use now is:
  http://wordpress.com/help/contact
  Live chat will be available there if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum.

  re: direct email support
  Also note, that you can email Staff at:
  [email protected]
  or
  [email protected]