cancellation problem

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  sancn · Member · Sep 17, 2014 at 7:42 pm

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  I tried to cancel my automatic renew of plan many times before the deadline but there was no way that I can cancel it. Now I’ve been charged $99 for the plan. Someone can help to cancel my plan? I do not need or want this plan.

  The blog I need help with is: (visible only to logged in users)

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  valentine · Member · Sep 20, 2014 at 11:14 am

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  Hi sancn,

  I’ve tagged this topic for a Staff follow-up.

  Please subscribe to the thread so you are notified when they respond, and please be patient while waiting.

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  druesome · Staff · Sep 21, 2014 at 5:50 am

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  Hello there!

  Sorry about the trouble you experienced. I’d be happy to cancel the Premium upgrade for you, however, I can see that you’ve registered yangzhehan.com as part of the bundle. Do you wish to continue using this domain? If so, I can arrange a partial refund of $73 to allow you keep it. If not, I’ll cancel everything and provide you a full refund of $99. Please note though that after canceling your domain, there isn’t any guarantee that you can get it back.

  http://en.support.wordpress.com/domains/cancel-domain/

  Let me know how you wish to proceed. Thanks!