Cancellation & Refund

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  storyfast · Member · Apr 25, 2017 at 10:40 am

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  I was billed erroneously for:

  [redacted by staff]

  All my recurring subscriptions were cancelled weeks ago, & I don’t know what ‘Dops ak vp lite’ is.

  Kindly cancel & issue a refund in early course.

  – SF

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  otpidusprime · Member · Apr 25, 2017 at 10:45 am

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  Hello @storyfast,
  The transaction was maybe for some renewal of your upgrade. However, you will need staff assistance for this.

  Therefore… I am tagging this question with the modlook tag on the Tags section of the sidebar.

  If you wish to reach the moderator staff directly for your future questions, just add the modlook tag in the Tags section.

  Read about the modlook tag here: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  You can also subscribe to this topic by clicking on the “Subscribe to Topic” link on the sidebar to get email notifications whenever someone posts an answer to this thread.

  Thanks! 🙂

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  kokkieh · Staff · Apr 25, 2017 at 12:36 pm

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  Hi there,

  It appears that you own a VaultPress subscription for a self-hosted WordPress website. Please contact VaultPress support directly to help you with this, as we don’t have access to their accounts here:

  https://vaultpress.com/contact/

  Please don’t post transaction IDs in the public forum. Those can be used to gain access to your account.