Cancellation Refund

  • Unknown's avatar
    bgodfrey22 · Member ·

    I removed the domain associated with my account, and now I am not sure if I am getting the other part of my refund.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Refunds and cancelling upgrades
    There are no prorated refunds. Refunds https://en.support.wordpress.com/refunds/ are time limited.
    • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    • The refund period for Domain Registrations and Renewals is 48 hours.
    • It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Canceling and refunding purchases http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    Canceling domains
    It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

    If that does not resolve your issue. Provide the following first:

    The URL of the domain in question.
    The username account that registered the site in question and purchased any upgrades for it.
    Whether or not you wish to use the domain on another site.

    I will type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • Unknown's avatar
    bgodfrey22 · Member ·

    Thanks for your response! I think I mistakenly deleted the association between the domain and my account. I am new to WordPress, so that may not even be possible. However, I wasn’t able to follow the instructions you provided.

    My username is bgodfrey22, and the domain is http://brandygodfrey.com. It was just registered today, but I realized it’s not what I need right now.

  • Unknown's avatar
    timethief · Member ·

    Thanks for providing the domain URL. Please be patient while waiting for Staff help.

  • fstat · Staff ·

    Hi there,

    We can cancel your domain brandygodfrey.com plan and issue you the rest of the refund. Please note that If we cancel the domain, there is no guarantee it will become available to register somewhere else, and you may not be able to get it back.

    Let me know how you want us to proceed and feel free to send us any more questions you may have.

  • Unknown's avatar
    bgodfrey22 · Member ·

    Yes, please proceed cancelling the domain. Thank you for your help.

  • fstat · Staff ·

    Hi there,

    I have canceled your domain and issued the rest of the refund.

    Let me know if there’s anything else I can do for you.

  • Unknown's avatar
    sergioportela061017 · Member ·

    Hello,

    I received a charge (concept: WordPress wpchrg.com) of 99 euros, in my account but I don’t remember the user or password from wordpress than belongs to this charge, and I need to cancel it.

    I only know the date of the charge and the credit card (VISA).

    What Can I do?

    Thanks in advance

  • Unknown's avatar
    gemmacevans · Member ·

    Hi sergioportela061017,

    Please start a new thread for your question and tag it with modlook. Once you’ve done so, a member if staff will be able to look into this for you.

    Thanks!

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