Cancellation Refund
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I called to cancel my paid account and domain name. I was told via chat that I would be refunded $300 for doing so, but I received an email that said my refund amount would be $0.00 and have not been refunded any money in my account.
Any insight on how I can get in touch with someone to find out the discrepancy between what I was told and what actually occurred on my bank account?
Thank you.
The blog I need help with is: (visible only to logged in users)
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Hi @pebbleatlas, the email must have been a mistake. I see two refunds totaling $300, but also some other $0.00 options. Sorry about that!
I’ll reach out to our developers to see if we can prevent that for others, so thank you for letting us know.
Do you need us to resend the two refund receipts? You can also see them here:
https://wordpress.com/me/purchases/billing -
Just circling back, it looks like we cancelled after we had refunded you, so there was nothing more left to refund. That’s why the $0.00 email appeared. You can disregard it. Let us know if you need more help!
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