Cancellation & refund

• 

  maryqueue · Member · Apr 18, 2019 at 2:17 am

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  My site was automatically renewed…. but I no longer use it. How do I get a refund?

  The blog I need help with is: (visible only to logged in users)

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  kruttikaphalke · Member · Apr 18, 2019 at 4:44 am

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  Hi there,

  Follow the below steps to cancel the plan.

  1. Go to My Site → Plan, click on Manage Payment. Or, go to Account Profile → Manage Purchases.
  2. Select the subscription you’d like to cancel.
  3. Click Cancel Subscription. If you are within the refund period, you will see Cancel Subscription and Refund.

  If you cancel within the refund window, your subscription will be immediately removed and a refund will be issued.

  4.On the next page, click Cancel Subscription again to confirm that you want to turn automatic renewal off for the plan or custom domain.
  5.You should see this message at the top of your Manage Purchases page if your cancellation was successful. You will also receive an email confirmation regarding the cancellation.
  6.If a refund was issued, the email confirmation will also reflect the refund amount. Please allow 5-10 business days for the funds to be credited back to your account.

  For more details refer the following article:

  Manage Your Purchases

  Thanks.