Cancellation/refund

  • Unknown's avatar
    mbravoguzman · Member ·

    I was charged a renewal on Oct 3rd. I don’t have any access to any account with WordPress using that email the invoice was sent to. I believe I had closed that account.

    I would like to cancel the account if it’s not already done and have the refund returned.

    Correct account: Unknown

  • staff-zinnia · Staff ·

    Hello –

    Thanks for writing to us. The best way to proceed is to take the transaction details from the charge and put them in this form: https://wpchrg.wordpress.com/

    Once that’s submitted our team can take a closer look and you’ll hear back from us via email.

    I can confirm that the account you’ve written to us from mbravoguzman, does not have any upgrades associated with it. You’ll also be able to confirm that on your end by visiting https://wordpress.com/me/purchases/ while signed in to the account.

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