Cancellation Stuck on Pending
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My cancellation has been stuck for hours on “pending” and I am afraid I will end up being forced against my will to buy the domain for 1 year even though I do not want it and WordPress claims up front that a potential client has 24 hours to cancel.
The blog I need help with is: (visible only to logged in users)
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See here:
Dashboard > Store > My Upgrades
http://en.support.wordpress.com/my-upgrades/Dashboard > Store > Billing History
http://en.support.wordpress.com/Billing-History/Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
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I’d be happy to cancel randystipp.com and refund the associated charge.
Before I proceed, there are a few points I need to cover.
If we cancel your domain, it can take up to several weeks for our domain registrar to release the domain, and we can’t guarantee that your domain will be available to you again, once canceled.
If you want to keep using your domain, but you don’t want to use WordPress.com anymore, you don’t have to cancel it. Instead, you can move the domain to another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.
For more information on using the domain elsewhere, please see:
http://en.support.wordpress.com/domains/domain-management/
Once you confirm how you’d like to proceed, I will get started processing your transaction.
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I’ve canceled your domain and refunded the associated charge, as requested. Please keep in mind that it takes 1-2 weeks for the transaction to show up on your financial statement.
If you have any more questions regarding this transaction, let me know :-)
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No problem at all.
If you have any other questions regarding WordPress.com, please let us know :-)
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