Cancellation Stuck on Pending

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  randy13612 · Member · Mar 25, 2015 at 1:50 am

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  My cancellation has been stuck for hours on “pending” and I am afraid I will end up being forced against my will to buy the domain for 1 year even though I do not want it and WordPress claims up front that a potential client has 24 hours to cancel.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 25, 2015 at 1:54 am

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  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/

  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  pmciano · Member · Mar 25, 2015 at 2:21 pm

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  @randy13612

  I’d be happy to cancel randystipp.com and refund the associated charge.

  Before I proceed, there are a few points I need to cover.

  If we cancel your domain, it can take up to several weeks for our domain registrar to release the domain, and we can’t guarantee that your domain will be available to you again, once canceled.

  If you want to keep using your domain, but you don’t want to use WordPress.com anymore, you don’t have to cancel it. Instead, you can move the domain to another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.

  For more information on using the domain elsewhere, please see:

  http://en.support.wordpress.com/domains/domain-management/

  Once you confirm how you’d like to proceed, I will get started processing your transaction.

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  randy13612 · Member · Apr 1, 2015 at 9:59 pm

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  I would like to cancel the whole shebang please. Thanks for the help.

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  pmciano · Member · Apr 2, 2015 at 1:48 pm

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  @randy13612

  I’ve canceled your domain and refunded the associated charge, as requested. Please keep in mind that it takes 1-2 weeks for the transaction to show up on your financial statement.

  If you have any more questions regarding this transaction, let me know :-)

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  randy13612 · Member · Apr 2, 2015 at 3:15 pm

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  Thanks pmciano, sorry for the trouble.

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  pmciano · Member · Apr 2, 2015 at 6:22 pm

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  @randy13612

  No problem at all.

  If you have any other questions regarding WordPress.com, please let us know :-)