Cancellations

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  thereatz · Member · Sep 18, 2017 at 10:31 am

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  I have had my annual subscription renewed without my wanting it to.

  The terms and conditions clearly state an email will be sent before the due date but I never received one and if I had I would have cancelled.

  I have been caught off guard by WordPress and want to cancel the subscription and get a refund.

  Can anybody please advise how to do this?

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  zyousafi · Staff · Sep 18, 2017 at 11:29 am

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  Hi thereatz,

  For refunds regarding renewals you need to contact support by visiting https://wordpress.com/help/contact after you have logged into your WordPress.com account and submitting a request

  The following article goes into detail with reference to the refund process at WordPress.com, the important timelines to keep in mind when requesting a refund, and when you can expect to get the refund itself: https://en.support.wordpress.com/refunds/

  I hope that helps!

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  gemmacevans · Member · Sep 18, 2017 at 10:51 pm

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  Hi thereatz,

  I have had my annual subscription renewed without my wanting it to.

  There are no upgrades owned by the account you are currently logged in to. What is the URL of the site that has recently renewed?

  Once I know for sure I’ll be happy to look into this for you.

  Thanks!

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  thereatz · Member · Sep 20, 2017 at 7:24 pm

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  Hi Gemma

  The payment has come out of my account the 18th September 2017 and I cancelled on the 16th September 2017.

  The site is not giving me any option to request a refund and I also did not receive any email from your company as per your terms and conditions to advise that the payment was imminent.

  If required I can give you with the payment reference provided by your company along with the PayPal receipt.

  To reiterate I want this cancelled and a full refund asap.

  I look forward to your response.

  Kind Regards

  Mr A J Keating

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  thereatz · Member · Sep 20, 2017 at 7:25 pm

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  Hi gemma

  Following on the site was euphonicliverpool.co.uk.

  Regards

  Mr Keating

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  gemmacevans · Member · Sep 21, 2017 at 9:13 am

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  Hi thereatz,

  As the payment is not connected to the account you are currently logged into, I’ll need some more information from you. I’ve sent an email to the address on your Account Settings page, please let me know if you don’t receive it.

  Thanks!