Cancelled account

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  sensoryonthego · Member · Feb 15, 2021 at 5:01 pm

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  I cancelled my subscription in January but somehow it is still up and running and they have taken payment. It was only renewed yesterday so I’m still in the 96 hour window however I don’t no how to go about contacting these people. Can someone please help?

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  helper-heroponriki · Member · Feb 15, 2021 at 5:31 pm

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  Your WordPress.com Premium Plan for sensoryonthego.wordpress.com was renewed on February 14, 2021 since auto-renew was enabled on the plan.

  Typically, you can cancel and refund these via https://wordpress.com/me/purchases in accordance with our refund policy https://wordpress.com/support/manage-purchases/#refund-policy

  However, instead you initiated a chargeback dispute with your credit card provider: https://wordpress.com/support/payment/chargebacks/

  We can still issue a refund for this, but not while the chargeback dispute is active. Once you have canceled that dispute with your credit card provider, we’ll be happy to issue a refund provided you’re still within the 96 hour window for the domain registration refund. If not, we’ll refund the plan price minus the domain registration.

  Let us know if you have any questions. Otherwise, we’ll wait to hear back from you!