Cancelled account

  • Unknown's avatar
    aldoerrico · Member ·

    I cancelled this subscription last year.
    However WordPress have just taken £51 from my bank.
    I have no desite for this subscription, cancelled it last year and request a full refund for the money you have just taken.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-ozmodiar · Staff ·

    Hi,

    Do you happen to know the URL of the site the charge was associated with?
    I’m not seeing any recent upgrades associated with the WordPress.com user account you are posting from. The most recent was on 2021-09-14 for £36.

    This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the £51 upgrade. You’ll need to log into THAT account in order to process a refund.

    If you do not have access to that second account, here are a few options:

    Account recovery overview – https://wordpress.com/support/account-recovery/
    Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
    Account recovery form – https://wordpress.com/wp-login.php?action=recovery

    Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

    Why was I charged?

    Let us know if anything is unclear or you have any further questions.

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