Cancelled account

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  moge2011 · Member · Mar 30, 2016 at 5:21 am

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  I cancelled my account. Why was I charged to renew?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 30, 2016 at 10:55 pm

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  Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to a the registered email address for each username account so if you have more than one username account that could be confusing you.

  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

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  staff-doublebassd · Staff · Mar 31, 2016 at 5:56 pm

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  Hi there,

  I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!