Cancelled an upgrade – receipt says payment method not stored

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  expressvirtualmeetings · Member · Jun 24, 2014 at 1:14 pm

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  Hi

  I’ve just cancelled a premium upgrade so we’re able to host externally through wordpress.org. Now the receipt says Value refunded at $0.00 as payment method is not stored ends in XXXX.

  Could someone please advise what needs to be done in this case to get the refund as I can’t find the cancel and refund upgrade anymore as my blog has been deleted.

  I could always update card details or email them through to support perhaps?

  Please let me know asap, thanks!

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  jeremeylduvall · Member · Jun 24, 2014 at 3:43 pm

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  Hi there,

  It looks like the refund was successfully issued and should be added to your account within the next several days. You can see the refund receipt here:

  https://wordpress.com/settings/billing-history/?ssl=forced&view_receipt=6193797

  The upgrade has been removed from your account. You won’t be charged in the future for this upgrade.

  Please let me know if you need anything else!