Cancelled and still awaiting refund

  • Unknown's avatar
    come2tenerife · Member ·

    Hi there
    I am still awaiting my refund, I cancelled and was told my refund would be with me within 7-10 business days on the 27th April. Can you please update me on this?
    Thanks

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello!

    It seems that you requested the cancellation of the renewal for your WordPress.com Starter plan and come2tenerife.blog domain before the funds were transferred to us. As a result, instead of issuing a refund, your bank likely removed the temporary charge of £22.92 from your account. To get further details about this cancelled transaction, I recommend reaching out to your bank.

    On a positive note, I noticed that you decided to keep the come2tenerife.com domain. Therefore, you should see a charge of £19.20 on your bank statement instead of the original £42.12 renewal charge.

    I hope this information helps clarify the situation for you! If you have any questions or need assistance with anything else, please don’t hesitate to let us know. We’re here to help!

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