Cancelled Business Plan Upgrade – Went to Free Plan when I had Premium Before?
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Hello,
A few hours ago, I upgraded from a Premium Plan to a Business Plan and, after deciding I didn’t need it, canceled and asked for a refund. However, instead of reverting back to my Premium Plan, my dashboard now says I have a free plan. Can I go back to my Premium Plan along with my previous WordPress[dot]com without paying for it again? Please help!The blog I need help with is: (visible only to logged in users)
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Hi, you can downgrade the plan without being charged again by contacting support.
WordPress.com offers a range of website plans to suit different needs and budgets. This guide will show you how to move to a lower plan. What Happens When You Downgrade WordPress.com has five plan levels. From highest to lowest, these are Commerce, Business, Premium, Personal, and Free. If your website has the Premium or Personal plan, you can downgrade it yourself by following the ste -
I’m already on a free plan from a business plan. Please check once.
I also found the thread from a history, faced the same issue: https://wordpress.com/forums/topic/cancelled-business-plan-upgrade-went-to-free-plan-when-i-had-premium-before/
I want to move to my Premium plan again with the same settings. Would you help me to do that? -
There’s no option to downgrade the plan. But, I already paid for the Premium plan till Feb 2025.
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Please tag this with modlook to have staff help me reinstate the previous plan (Premium). And I’ve not added any new content since upgrading to business from premium.
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You should contact support using this link https://wordpress.com/help
Then send your inquiry through Wapuu. You will see the option to contact the support team at the end of the response you receive.
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I already did that but no response.
I also did the same 11 hours ago but got no reply from the support. -
Hello folks, While I’ve added the tag for you, if your forum thread needs staff assistance (not all do) you can add the modlook tag directly by adding it in the Tags section at the top right of the forum thread sidebar or add it to the Tags below the posting box when replying to a thread. https://wordpress.com/support/help-support-options/getting-help-in-the-forums/
@celoxis While I’ve gone ahead and flagged your thread for their attention, it may take a while. Thanks for your patience.
@ngfangkiang thanks for helping out here. You might also be interested in this guide. :) https://wordpress.com/support/wordpress-com-volunteers/
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Hi WordPress Support Team,
Thank you for helping me restore my site back to the Premium plan from the Free version. However, I’ve encountered an issue where the images and media files are not displaying correctly across the site. The placeholders appear, but the actual media content isn’t visible.
Could you please advise on how to resolve this? I’ve tried clearing my browser cache and refreshing the site, but the issue persists. Any guidance on troubleshooting or reloading the media files would be greatly appreciated.
Thank you once again for your assistance!
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Hello WordPress Support Team,
Thank you for reverting our site to the Premium Plan and setting it to private mode. However, we’re facing a few issues before going live publicly:
- Images and Logo Not Displaying: While in private mode, several images and the site logo aren’t loading properly. We would like assistance in ensuring these assets display correctly.
- Duplicate Text in Categories: In the category section, each category name is repeated twice in a single line, which creates an inconsistent look.
We would appreciate guidance on resolving these issues. Once resolved, we’ll make the site public. Thank you for your support!
Looking forward to your response.
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If you’ve resolved your initial issue of downgrading, consider opening a new forum thread for this new problem rather than trailing it on your now resolved issue.
https://wordpress.com/forums?new=1
You can add the “modlook” tag to that new forum thread if you need staff assistance.
Cheers!
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Thank you so much. Opening a new forum thread for the mentioned issues. Closing this thread.
- The topic ‘Cancelled Business Plan Upgrade – Went to Free Plan when I had Premium Before?’ is closed to new replies.
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