Cancelled domain is still charging me!

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  galeborgerbooks · Member · Sep 10, 2013 at 10:37 pm

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  I have talked to your company about the “.me” domain. I did not order it, I was charged for it, I have not used it, and I was assured this would be cancelled and refunded. I just customized and paid for a theme and I see I have STILL been paying for a domain I did not want, and have never used. I already have a blog, why the heck would I need another one? Please cancel and refund my money. I trusted that your company already did this. Thank you.

  It is the second “,.me” domain, not galeborgerbooks.com

  The blog I need help with is: (visible only to logged in users)

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  pmciano · Member · Sep 11, 2013 at 2:34 pm

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  Hi there,

  A WordPress.com site and a domain are two distinct things. Your WordPress.com site is where your content lives, where it is hosted. A domain name is a part of the DNS address space that you control, kind of like renting a specific address on a street.

  I am happy to cancel your .me Domain Registration Upgrade for galeborgerbooks.me, but the refund window for this Upgrade is 48 hours, and since it was purchased several months ago, I am unable to refund it.

  If you still want me to cancel the domain, please keep these points in mind.

  If we cancel your domain, it can take up to several weeks for our domain registrar to release the domain, and we can’t guarantee that your domain will be available to you again, once canceled.

  If you want to keep using your domain, but you don’t want to use WordPress.com anymore, you don’t have to cancel it. Instead, you can move the domain to another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.

  For more information on using the domain elsewhere, please see:
  http://en.support.wordpress.com/domains/domain-management/

  Once you confirm how you’d like to proceed, let me know, and I will get started processing your transaction :-)