Cancelled my Premium Upgrade, was only refunded for Premium, not Personal

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  tobyk100 · Member · Nov 13, 2017 at 4:11 pm

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  I have the same problem mentioned in the below post:

  https://en.forums.wordpress.com/topic/when-i-cancelled-my-premium-upgrade-why-did-wordpress-also-cancel-my-personal-subscription?replies=7

  I paid for the Personal plan, then upgraded to Premium. Now I want to cancel both and go back to the free plan. I made the payments and cancellations on the same day. However, only the Premium was refunded ($48) instead of both plans ($98). Now I am back on the free plan but missing half of my refund. I made the payments through paypal.

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Nov 13, 2017 at 4:29 pm

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  Hi tobyk100,

  However, only the Premium was refunded ($48) instead of both plans ($98).

  I’ve issued a refund for the remaining $48 and there is a copy of the refund receipt in your Billing History:

  https://wordpress.com/me/purchases/billing

  A total of $96 has been refunded and the money should reach your account in 7-14 business days.

  I hope this helps but come back to me if you have any questions.

  Thanks!

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  simranvijwani · Staff · Nov 13, 2017 at 4:29 pm

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  Hi there!

  I am tagging this thread with modlook for the attention of the support team. Staff can help you in this.
  Please be patient while someone from the support staff gets back to you on this.

  Thanks!

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  simranvijwani · Staff · Nov 13, 2017 at 4:30 pm

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  Sorry! I failed to refresh before posting.

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  gemmacevans · Member · Nov 13, 2017 at 4:32 pm

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  No problem simranjeetkaur10 :)

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  tobyk100 · Member · Nov 13, 2017 at 5:42 pm

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  Thank you for the quick support!

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  simonava · Member · Nov 13, 2017 at 6:23 pm

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  HI there,

  I have a similar question regarding the upgrade. This evening I upgraded from Personal To Premium. Paid 48 euros for Personal a month ago and today it was showing that Premium Upgrade was on offer for 48 euros also. So I upgraded. I thought I was only going to pay the difference (which would be 0)? But I got charged 48 euros again? Why?

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  gemmacevans · Member · Nov 14, 2017 at 9:11 am

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  Hi simonava,

  Please start a new thread for your question and tag it with modlook. Once you’ve done that, we can take a look at your account.

  Thanks!