Cancelled my site but my premium plan wasn’t refunded or credited
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I would like a refund or a transfer of the money I paid September 28th. If I can’t get a refund can what I spent at least be transferred to a new site?
I don’t have a site with WordPress.com yet
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Hi there,
I see that you purchased the Premium plan on 9/28 but one thing to be aware of is that our refund policy (at the time I write this) is 7 days for monthly plan purchases, 14 days for the annual plan option, 4 days for domain purchases. More info here: https://wordpress.com/support/refunds/
Because you cancelled your plan on 10/24, your cancellation was about two weeks after the refund window closed.
Do you want to reactivate the Premium plan on a new site instead?
Thanks for the additional info!
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I would like to reactivate ( as long as I don’t have to pay again) the premium plan on a new site. How would I go about that?
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Please create a new site here: https://wordpress.com/start/
During the setup steps for the site, be sure to choose the free “wordpress.com” domain address, as well as skip for now adding any of our upgrade plans so it’s a free site.
Once it’s created let us know and we will activate the upgrade on the site!
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Thanks for confirming. You can see here that this site is under the Premium plan now: https://wordpress.com/plans/my-plan/sittingwitchywithskip.wordpress.com
Also I see this is the Yearly plan, which has some perks compared to the monthly version.
- Your plan includes a free domain for the first year. If you would like a custom address you can add it here: https://wordpress.com/domains/add/
- The yearly plan comes with live chat support 24 hours M-F, so if you need a hand with anything on your site, you can let us know here and we can work with you in realitme: https://wordpress.com/help/contact
Hope this helps!
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