Cancelled plan

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  thilopes17 · Member · Oct 13, 2015 at 7:05 pm

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  Hi, I cancelled my plan. I would like if i’ll receive part of my money back. I used for 2 months.

  Thanks.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 13, 2015 at 7:09 pm

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  No there are no partial refunds.

  Time is of the essence when requesting refunds. WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Which upgrade are you trying to cancel and get a refund for please?

  What do you see in these two locations please?
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/
  as well as
  Dashboard > Store > Billing History

  View Your Billing History

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  thilopes17 · Member · Oct 13, 2015 at 7:20 pm

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  Why not?

  I bought annual plan, in 4st setember, and cancelled today. I didn’t received the proporcional?

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  thilopes17 · Member · Oct 13, 2015 at 7:22 pm

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  I cancelled “WordPress.com Premium”.

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  timethief · Member · Oct 13, 2015 at 7:22 pm

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  There are no partial refunds.

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  timethief · Member · Oct 13, 2015 at 7:24 pm

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  This is October 13th and you said your purchase was made on September 4th. The timeframe for a full refund has come and gone.

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  thilopes17 · Member · Oct 13, 2015 at 7:24 pm

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  ok!
  Can i return to my account premium? after cancelled?

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  timethief · Member · Oct 13, 2015 at 7:25 pm

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  To request that type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  thilopes17 · Member · Oct 13, 2015 at 7:30 pm

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  Now i want return to may cancelled plan. Is it possible?

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  timethief · Member · Oct 13, 2015 at 7:46 pm

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  Please wait patiently for Staff to answer all threads tagged for their help prior to this one being tagged for their attention. Then they will answer you.

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  rachelmcr · Member · Oct 14, 2015 at 9:10 pm

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  Hi there,

  I reactivated the WordPress.com Premium plan on your site https://thiagolopesilustrador.wordpress.com/ so you can use it again. Please let me know if I can do anything more to help with that. :)

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  thilopes17 · Member · Oct 14, 2015 at 9:15 pm

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  Thanks Rachel!

  You help me a lot!