cancelled plan

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  hrcreativespot · Member · Sep 26, 2017 at 10:42 am

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  hello,

  i cancelled my premium plan upgrade, but now it says that i no longer have the personal plan.
  However, the refund was done only for the upgrade (63$). Shouldn’t i still have the personal plan active?

  Thank you!

  The blog I need help with is: (visible only to logged in users)

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  labifrancis · Member · Sep 26, 2017 at 1:04 pm

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  Hi there,

  I have tagged this thread with modlook for a staff to help you out. How to get a staff reply? I have done this already: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Please be patient and you will be attended to shortly.

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  gemmacevans · Member · Sep 26, 2017 at 1:16 pm

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  Hi hrcreativespot,

  i cancelled my premium plan upgrade, but now it says that i no longer have the personal plan.

  The Personal plan was replaced with the Premium plan when you upgraded — which is why your previous plan wasn’t restored.

  I’ve added the Personal plan and domain mapping back to your site for you:

  https://wordpress.com/me/purchases

  Please let me know if you need any further help!