Cancelled Plan – Charges Still Went Through

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  gokimmygooo · Member · Jan 27, 2019 at 12:33 am

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  I cancelled my plan within an hour of purchasing it. One charge has already gone through to my credit card without being credited and the other is sitting in my authorized transactions. Please advise ASAP when my money will be refunded.

  The blog I need help with is: (visible only to logged in users)

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  shubhamgmath · Member · Jan 27, 2019 at 2:13 am

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  Hi gokimmygooo

  Here is the support document that will help you to request refund :

  Refund a Purchase

  Hope this helps.

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  supernovia · Staff · Jan 27, 2019 at 2:32 am

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  Hi @gokimmygooo, it looks like you weren’t refunded for your domain. I’ve refunded that portion just now.

  Please allow time for these changes to reflect on your statement. Typically it it’s around a business day, but routing for some international purchases can take longer.

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  gokimmygooo · Member · Jan 28, 2019 at 5:19 am

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  @supernovia it has been nearly a week and neither charge has been refunded yet.

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  kokkieh · Staff · Jan 28, 2019 at 8:28 am

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  Hi there,

  Your charge was refunded immediately when we processed it on 23 January, and you can see a receipt containing a transaction reference from our payment processor here:

  https://wordpress.com/me/purchases/billing/34365044

  And for the domain refund on 27 January here:

  https://wordpress.com/me/purchases/billing/34470920

  But we have no control over how long your bank takes to return those funds to your account with them. Usually this takes up to ten business days (so not just a week), but it can take longer for non-US banks.

  If you haven’t received your refund after that time, please contact your bank or credit card company directly, and give the transaction ID from the refund receipts as reference.