Cancelled Premium
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Hi. I renewed my Premium level recently, but just shut down the service. Will I be credited for the remainder of my term?
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Hi @tmescall,
Hi. I renewed my Premium level recently, but just shut down the service. Will I be credited for the remainder of my term?
WordPress.com products can be cancelled for a refund within the following timeframes:
- 30 days – all plan purchases and renewals (for example, Personal, Premium, Business, Ecommerce.
)
Read more on this at the link down below:
https://wordpress.com/support/manage-purchases/#refund-policyBest :)
Sunil Chauhan -
Hi there,
It appears you cancelled your plan after the refund period already expired, but I was still able to process a refund manually for you. You should receive the full refund in about 10 business days, depending on your bank’s processing times.
Please tag questions regarding refunds for staff, as we ask in the volunteer guidelines:
https://wordpress.com/support/wordpress-com-volunteers/#when-to-call-in-staff
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