Cancelled Premium

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  tmescall · Member · May 19, 2020 at 11:45 pm

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  Hi. I renewed my Premium level recently, but just shut down the service. Will I be credited for the remainder of my term?

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  mrsnlchauhan · Member · May 20, 2020 at 3:18 am

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  Hi @tmescall,

  Hi. I renewed my Premium level recently, but just shut down the service. Will I be credited for the remainder of my term?

  WordPress.com products can be cancelled for a refund within the following timeframes:

  • 30 days – all plan purchases and renewals (for example, Personal, Premium, Business, Ecommerce.

  )

  Read more on this at the link down below:
  https://wordpress.com/support/manage-purchases/#refund-policy

  Best :)
  Sunil Chauhan

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  kokkieh · Staff · May 20, 2020 at 10:28 am

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  Hi there,

  It appears you cancelled your plan after the refund period already expired, but I was still able to process a refund manually for you. You should receive the full refund in about 10 business days, depending on your bank’s processing times.

  
  @mrsnlchauhan,

  Please tag questions regarding refunds for staff, as we ask in the volunteer guidelines:

  https://wordpress.com/support/wordpress-com-volunteers/#when-to-call-in-staff

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  tmescall · Member · May 20, 2020 at 3:56 pm

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  Thanks so much!

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  mrsnlchauhan · Member · May 20, 2020 at 5:43 pm

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  @kokkieh,

  Noted. I’ll keep this in mind :)

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  tmescall · Member · May 20, 2020 at 5:52 pm

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  Thanks for the help!