Cancelled premium membership, haven't received refund

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  affinitynursing · Member · Aug 26, 2015 at 12:27 am

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  I cancelled my WordPress Premium on 14th Aug, now over the 5-7 business days but haven’t received my refund. Cant seem to find a customer service email or phone line to contact to discuss?

  The blog I need help with is: (visible only to logged in users)

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  rachelmcr · Member · Aug 26, 2015 at 1:51 pm

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  Hi there,

  I checked your account and confirmed that WordPress.com issued you a full refund for that WordPress.com Premium plan (A$129) on August 14, 2015. You can find the refund receipt in your Billing History.

  That refund will go back to the same payment source you used to make the purchase. If you haven’t received that refund yet, you can use the PayPal reference ID near the top of your refund receipt (listed next to PayPal Ref:) and contact PayPal to check the status of that refund.

  Please let me know if you have any questions about that!

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  ilikechem03 · Member · Aug 26, 2015 at 4:28 pm

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  I cancelled my wordpress premium and domain upgrade on time on 22nd Aug, now its been 3-4 bussiness days but i haven`t recieved my refund. Cant seem to find customer service email or phone line to contact to discuss?

  The blog i need help with is nepalijokesandnews.org

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  rachelmcr · Member · Aug 26, 2015 at 5:01 pm

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  Hi ilikechem03, please use our contact form to get in touch directly and our team can help you out with that! (It can sometimes take 1-2 for refunds to be reflected on your credit card/bank statement, so it may just take a bit longer for you to see the refund.)

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  affinitynursing · Member · Aug 26, 2015 at 10:54 pm

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  Thank you!