Cancelled Premium trial 2 days early-still charged $99 today.
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Hello!
Since there are no phone numbers to contact WP billing, how will I inform them that I was still charged even though I have a cancellation receipt? I was sure two cancel two days before the trial ended, so as to avoid exactly this.
Ironically, I still only have the free access even though the charges went through. Funny how it always works that way- the “accidents” are always in the taking, not the giving :)
Thanks in advance for any guidance!The blog I need help with is: (visible only to logged in users)
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WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades
Note: It takes from 1 – 2 weeks for the refund to be received.
Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
See here:
Dashboard > Store > My Upgrades
http://en.support.wordpress.com/my-upgrades/Dashboard > Store > Billing History
http://en.support.wordpress.com/Billing-History/If you wish to contact Staff about any of the charges you see on your statement, please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged
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NOTE: Type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Thank you for your time. I must already have been subscribed, since the only option is to unsubscribe :) I did add the modlook tag, however, and I also contacted support. Thanks again.
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Also, it is killing me that I wrote “I was sure TWO cancel two days before” lol I can’t let it go!
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Maybe you failed to disable autorenew. It’s completing the details in this form that is important http://en.support.wordpress.com/contact/?whywasi=charged
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I complete that, and send it. I just received a response, so looks like it’s all taken care of. Fingers crossed!
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Great news.Please remove the modlook tag from the sidebar by clicking the tiny X beside it.
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