CANCELLED PURCHASE RIGHT AWAY; NO REFUND OR RESPONSE TO INQUIRIES IN 12 WEEKS

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  cdcloutier · Member · Dec 30, 2014 at 2:53 am

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  WordPress indicates my cancellation is still pending – after 12 (yep… TWELVE) weeks. I have contacted WP twice about the issue (through appropriate channels on the site) and have not received a response. If this post happens to fall into the hands of someone who will expedite my promised refund, that will be fabulous.

  Thanks!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 30, 2014 at 2:57 am

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  Refunds are time limited. WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. Note: It takes from 1 – 2 weeks for the refund to be received.

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/

  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

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  staff-ozmodiar · Staff · Dec 30, 2014 at 2:59 am

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  Due to the length of time that has passed, that won’t help in this situation Timethief.

  @cdcloutier

  I see a response to your post here:

  https://en.forums.wordpress.com/private-support/domain-cancellation-where-is-the-email-confirmation?replies=2

  But no additional response from you.

  Which domain is this regarding? I will look into it and see what I can find out.