Cancelled site – how to restore

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  lindainthevalle · Member · May 22, 2021 at 11:27 am

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  I cancelled a website in December 2020 due to a death in the family. The site was regularly backed up. I now wish to recover the site, but have ni idea how to do this.

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  helper-heroponriki · Member · May 22, 2021 at 5:33 pm

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  Hi there!

  Can you let us know what the URL is of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

  Thank you!

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  lindainthevalle · Member · May 24, 2021 at 11:07 am

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  the domain I have is aunmurcia.org

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  staff-mckluskey · Staff · May 24, 2021 at 12:01 pm

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  Thanks for the address.

  I’m afraid we won’t be able to help you here as your site was not hosted with WordPress.com. It was a site using the open-source WordPress software (from WordPress.org) but hosted with LiveDNS.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/.

  I’d suggest you reach out directly to your host. You can also look for help at the community forums here: https://wordpress.org/support/forums/.

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.