Cancelled subscription, but still charged!

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  agnguen2015 · Member · May 20, 2015 at 12:00 am

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  I had to use the two week free trial for my class. I cancelled my subscription to the upgrade the night before the subscription ended, but the site still charged me the $99.00. I need a refund. My subscription was cancelled yesterday, May 18 and my account was still billed the next day, May 19 in an unnecessary charge. How do I get my refund?

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  staff-ozmodiar · Staff · May 20, 2015 at 1:11 am

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  I’m seeing that payment as being voided. So you should not be charged.

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  agnguen2015 · Member · May 20, 2015 at 1:13 am

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  Okay, I will call my bank because it still says its been charged. Is there a grace period before it cancels?

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  staff-ozmodiar · Staff · May 20, 2015 at 1:19 am

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  I would check with your bank again to be sure. The authorization may have gone through without the actual charge going through. Then when it was canceled, the actual charge wasn’t ever run.

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  agnguen2015 · Member · May 20, 2015 at 1:30 am

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  Okay, thank you!

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  staff-ozmodiar · Staff · May 20, 2015 at 2:17 am

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  Happy to help.