Cancelled Upgrade – Still Billed

thebeardandthebaker · Member · Mar 18, 2015 at 3:24 am
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Hi there,

I cancelled my free trial upgrade and was still charged $99. I want a refund and have no idea where or how to even start to contact WordPress.

Any help is appreciated.

The blog I need help with is: (visible only to logged in users)
kokkieh · Staff · Mar 18, 2015 at 7:45 am
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Hi there. You’re in the right place to contact WordPress. I’ve tagged this for staff to follow up. Please subscribe to the thread so you are notified when they respond and be patient while waiting.
pmciano · Member · Mar 18, 2015 at 2:00 pm
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@thebeardandthebaker

I’ve removed your WordPress.com Premium Plan and refunded the associated charge, as requested. Please keep in mind that it takes 1-2 weeks for the transaction to show up on your financial statement.

If you have any more questions regarding this transaction, let me know :-)
thebeardandthebaker · Member · Mar 18, 2015 at 7:08 pm
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@pmciano and @kokkieh – Thank you so much! This was very helpful :)
pmciano · Member · Mar 18, 2015 at 7:56 pm
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@thebeardandthebaker

You’re welcome!

If you have any other questions regarding WordPress.com, please let us know :-)
kovakovitch · Member · Mar 21, 2015 at 6:01 am
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Hi I have just recently signed up as well for a trial membership. What steps do I need to take to cancel the trial.

Thanks.
kokkieh · Staff · Mar 21, 2015 at 7:07 am
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@kovakovitch
You can try cancelling the upgrade from the My Upgrades page. Instructions here: https://en.support.wordpress.com/refunds/

If it doesn’t work, and @pmciano doesn’t cancel it for you in the meantime, let us know here.
pmciano · Member · Mar 21, 2015 at 1:28 pm
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@kovakovitch

I’ve removed your WordPress.com Premium Plan Trial, as requested.

Let us know if you have any more questions :-)

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