CANCELLING

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  tomsnout2 · Member · Sep 3, 2018 at 3:07 pm

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  I don’t want to continue this subscription and have cancelled the PayPal auto pay. Can you tell me if this year’s payment was made prior to me cancelling and if so can you please refund me? thank you. I may use the service at a later date, so can I retain my account? tony Allen

  The blog I need help with is: (visible only to logged in users)

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  brookedot · Member · Sep 3, 2018 at 11:18 pm

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  Hi Tony,

  The username you are writing from, tomsnout2, does not have a purchase history on their account. Could you let us know the username or full site address you need help with? Once we know this we can confirm all WordPress.com upgrades have been canceled.

  You may also refund any upgrades yourself for the first 30 days at:
  https://wordpress.com/me/purchases

  We’d also be happy to refund you in the forums if you post as the account owner.