Cancelling

• 

  charlz012002 · Member · Mar 20, 2019 at 9:42 pm

  • Copy link
  • Add topic to favorites

  Cancel my subscription thanks

• 

  neverbenn · Member · Mar 20, 2019 at 9:48 pm

  • Copy link

  Hi @charlz012002!

  Looks like you’re on a brand new account, so be sure you’re logged into the account that purchased the upgrades. You can process a cancellation of any upgrades on your Purchases page: https://wordpress.com/purchases

  For more info, check out this support doc: https://en.support.wordpress.com/manage-purchases/

  If you’d rather just close your account you can explore that process here: https://en.support.wordpress.com/close-account/

  If you have questions, feel free to reply! Best of luck.

• 

  staff-doublebassd · Staff · Mar 20, 2019 at 10:26 pm

  • Copy link

  Hi there,

  As @neverbenn mentions, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  You can fill out the form at wpchrg.com and it will help you find the correct account along with what you were charged for.

  Thanks!