cancelling

• 

  brendafoodsharenetwork · Member · May 22, 2019 at 4:39 pm

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  Hi there,
  I would like a refund and to cancel my credit card automatic renewal

• 

  supernovia · Staff · May 23, 2019 at 12:52 am

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  Hi there,

  I don’t see any upgrades on this account. Can you try logging out, and ensuring you’re logged in with the email address that gets renweal notifications and what not?

  Then try contacting support directly: http://wordpress.com/help/contact

  If you’re logged into the account that has upgrades, you can reach help directly there. Or, you cancel via https://wordpress.com/me/purchases — if you’re in your refund window, the refund should be processed automatically.

  If you aren’t logged into the correct account or don’t know what it is (or if you see nothing under purchases), head to https://wpchrg.com to sort out which account is associated with the bill. You can also contact billing directly there.

  I hope this helps!