Cancelling

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  kerensathegood · Member · Jul 18, 2022 at 8:38 pm

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  I can’t get access to my site and I want to cancel it. It’s called Kerensa Mackenzie, and I am not quite sure which email it is registered to. I can’t connect to it through the email where WordPress send my emails.

  I don’t have a site linked to this WordPress.com account

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  supernovia · Staff · Jul 18, 2022 at 9:25 pm

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  Hi @kerensathegood, could you send a link to the site? It should start with http:// or https://

  Or…

  I can’t connect to it through the email where WordPress send my emails.

  could you send us the email address that gets WordPress notifications for that site?

  Once we have the correct site, we’ll point you in the right direction for support.

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  kerensathegood · Member · Jul 18, 2022 at 10:05 pm

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  Hi
  It’s called Kerensamackenzie.com and it says it can’t be found even as you look at it.

  It is connected to both (email visible only to moderators and staff) and (email visible only to moderators and staff).

  Maybe it is confused by the two emails addresses.

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  staff-totoro · Staff · Jul 18, 2022 at 11:36 pm

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  Hi there,

  Thanks for the additional info! I can confirm that kerensamackenzie.com is registered at WordPress.com but is under a different account and not your @kerensathegood login.

  If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Our team will be happy to help you access your other account (they will reply to you directly via email) as well as manage your upgrades once you have access. Thanks!