Cancelling

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  lissaa15 · Member · Sep 16, 2023 at 10:28 pm

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  Cancel payment

  Hi I’ve got payment from WordPress. Unfortunately I cannot find site or my email address that linked to any paid WordPress subscription. I would really appreciate if you would help me to allocate the site/email linked to it and if possible help me to cancel plan/subscription. I only got reference number for it in my payment details. It is (redacted by staff) With amount of 62.40£

  Thank you in advance. Kind regards Lydia lydiagwill

  The blog I need help with is: (visible only to logged in users)

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  aisajib · Member · Sep 18, 2023 at 8:39 am

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  Hi there!

  Thanks for sharing the transaction ID. I found that the payment was for the automatic renewal of the domain registration and WordPress.com Personal plan for artpinpoint.com. Do you remember this site?

  If you need help logging into the correct account to manage this site, please let us know. We’ll be happy to help you with that.

  If you don’t need the site and you’d like to cancel the subscriptions for a refund, please confirm. Note that you risk losing the domain permanently if you cancel a domain.

  Feel free to let us know if you have more questions.