Cancelling account

• 

  parisisaacs · Member · Mar 26, 2013 at 9:21 pm

  • Copy link
  • Add topic to favorites

  An intern in our company started a blog for us here at TOKYObay inc, however they were unaware of what they were doing and purchased it for our company about 2 weeks ago. We would love to receive a refund for this purchase as we hardly used it and would not like to go forward with using this platform.
  Thank you

  Paris

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Mar 26, 2013 at 9:24 pm

  • Copy link

  Please be aware that only the person who is logged in under the username account that registered the blog and purchased upgrades for it can claim a refund.

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

  If you notify us within two days of purchase you may cancel a domain name purchased through WordPress.com and receive a full refund. After cancellation, there is no guarantee that the domain will become available to register somewhere else and you may not be able to get it back. http://en.support.wordpress.com/domains/cancel-domain/

  Provided you are logged in under the same username account that purchased the upgrades, you can request a refund yourself directly from the Store section of your Dashboard
  http://en.support.wordpress.com/upgrades/#refunds
  If applicable also see http://en.support.wordpress.com/bundles/#canceling-a-bundle

  Note: It takes from 1 – 2 weeks for the refund to be received.

• 

  staff-blorbo · Staff · Mar 26, 2013 at 9:35 pm

  • Copy link

  You can cancel your Bundle and get a full refund within 30 days of purchase.

  Please go to the Store -> My Upgrades section of your dashboard, where you’ll find the Bundle in the list of your upgrades, along with a “Cancel” button.

  Also, please note that only the user who purchased the upgrade can do this.

  Hope this helps, and please let us know if you have any more questions!