Cancelling account

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  kywassell · Member · Nov 13, 2014 at 1:13 am

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  Hi, I am trying cancel my wordpress account and any annual billing charges associated with it. But I can’t seem to find out how – can someone lend a hand?

  Thanks!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 13, 2014 at 2:40 am

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  Provided you are logged in as Admin under the same username account that registered the blog and purchased the upgrades, you can cancel and if required request a refund from your dashboard > Store > My Upgrades
  There is also where you can click the “disable auto-renew” link.

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  kspoeticphotos · Member · Nov 13, 2014 at 4:06 pm

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  Hi,

  I was charged without noticed and I requested a refund however I never received any link or confirmation to my email. Can someone help me? Why is there not a 1800 number for wordpress?

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  kywassell · Member · Nov 13, 2014 at 5:37 pm

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  Great. Thank you.

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  timethief · Member · Nov 13, 2014 at 5:42 pm

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  @kspoeticphotos
  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/

  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  http://en.support.wordpress.com/upgrades/#refunds
  Note: It takes from 1 – 2 weeks for the refund to be received.

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  timethief · Member · Nov 13, 2014 at 5:44 pm

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  I never received any link or confirmation to my email.

  Please check in your email client spam/ junk mail filter as well as your “social” tab in Gmail, if you use it. As this thread is tagged for a Staff follow-up please be patient while waiting.

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  jeremeylduvall · Member · Nov 15, 2014 at 12:08 am

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  Hi @kywassell,

  The only upgrade I currently see on your account is for the domain unionandcommunion.com. I’m happy to cancel that domain for you immediately if you would like. Auto-renew is disabled so you will not get charged automatically moving forward.

  If we cancel your domain, it can take up to several weeks for our domain registrar to release the domain, and we can’t guarantee that your domain will be available to you again once canceled. If you’re alright with this, just reply back to confirm!

  @kspoeticphotos – It looks like a refund has already been issued for your account. Please let me know if you need anything else!

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  kywassell · Member · Nov 15, 2014 at 12:11 am

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  Yes Jeremy that would be good.

  Thanks!

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  jeremeylduvall · Member · Nov 15, 2014 at 12:40 am

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  @kywassell – Not a problem! I’ve cancelled your domain. It will be sent back to the registrar.

  Please let me know if you need anything else!