cancelling account and getting a refund

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  suddenlymummyat40ish660af8ea6d · Member · Sep 24, 2019 at 6:42 pm

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  Id like to cancel my account and get a refund.If I delete my account will this happen?

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  staff-doublebassd · Staff · Sep 24, 2019 at 6:55 pm

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  Hi there,

  I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  If I delete my account will this happen?

  No, you will need to make sure that your refund has processed before closing your account. If you post in this thread under the account connected to the upgrade, we’ll make sure that the refund is processed for you.

  Let me know if you have any questions.

  Thanks!