cancelling accounts

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  lydskid · Member · Feb 19, 2016 at 5:48 pm

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  hello i’m trying to cancel two accounts – Swatchtower and bonoeuf.com.
  Also i was charged twice the amount of $26 on jan and dec 2013 for my swatchtower account. How can i be refunded for this mistake

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  staff-zinnia · Staff · Feb 19, 2016 at 8:25 pm

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  Hi,
  See refund information here https://en.support.wordpress.com/?s=refunds

  You can request a refund, if eligible, from your Manage Purchases page https://en.support.wordpress.com/manage-purchases/
  Refunds take 7 days (or longer) to deposit into your account.

  I can’t see your transaction history as a volunteer, so I have tagged this thread ‘modlook’ for staff to assist you if you are unable to obtain a refund with the information above. Please subscribe to this thread in order to receive notifications. Staff will post here to contact you.

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  starxedsteph · Member · Feb 20, 2016 at 6:54 pm

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  Hi there,

  bonoeuf.com is associated with a different account. In order to cancel the upgrades for that site, you will need to login to the user account associated with it. If you do not remember the login information for that account, please refer to this support doc for help with recovering that login information:

  Recover Your Account

  If you would like to delete these sites completely, you can do so by following these instructions:

  Delete a Website