Cancelling accounts

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  xplanecrj · Member · Jul 11, 2016 at 1:13 pm

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  I thought I’d cancelled all my accounts last year but then I received a payment transaction. How do I cancel everything?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 11, 2016 at 4:20 pm

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  Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. If you have a wordpress.org account and a wordpress.com account that could be confusing you.

  Are you referring to a specific website? If so then what is the exact URL starting with http:// of the site you refer to please?

  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  I will also type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-doublebassd · Staff · Jul 11, 2016 at 5:27 pm

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  Hi there,

  I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was recently purchased is not associated with the account you contacted us from. The last purchase from under this account was August of 2014. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!