Cancelling an auto-renewal

  • Unknown's avatar
    martin47340 · Member ·

    IMPORTANT : Forum webmasters: Please forward to support
    Despite all your advice/support pages (notably the link below), I cannot reach the link to cancel an autorenewal on July 16th for Jetpack Security Daily upgrade (added to my site ‘au-trescols.net’). I must be getting old or dumb. Or indeed it is well hidden!
    Could someone at support themselves please cancel this renewal.
    Please confirm by email that this has been done.
    Thanks

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-totoro · Staff ·

    Hi there,

    You can cancel the upgrade on your Jetpack site by visiting this link: https://wordpress.com/me/purchases/au-trescols.net/17392973

    Please note that the site au-trescols.net is not associated with the account you are writing to us under (@martin47340) so to visit that link you will first need to log out of this account, then log in to the account you purchased your upgrade under.

    If you do not recall how to access the account you purchased your Jetpack Security upgrade under, please contact our account recovery team for assistance at passwordhelp@wordpress.com

    Thanks!

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