Cancelling an upgrade

• 

  saskawhat · Member · Jun 9, 2015 at 6:58 pm

  • Copy link
  • Add topic to favorites

  I’ve attempted three times now today to cancel my Business package. Each time I’ve received a message saying I’ll receive a confirmation email, but so far the email hasn’t come through, and when I go back to the My Upgrades page, the Business package is still listed as one of my subscriptions. The pages are also showing two different dates on which I’ll be charged – June 10 and June 11. Without this confirmation email, I’ve simply removed my credit card information from the system.

  Can someone provide me with confirmation (or an alternate solution) that I won’t be charged for this package in the next day or two?

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Jun 9, 2015 at 7:00 pm

  • Copy link

  Did you check your email client spam filter? Are you using Gmail? https://en.support.wordpress.com/email-notifications/gmail-issues/

  I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

• 

  akryworuka · Member · Jun 10, 2015 at 12:48 pm

  • Copy link

  Hi there!

  I am showing the Business Plan has been removed from your account and you will not be charged. If you have any additional questions, please let us know.