Cancelling and refund

debbiesheringham · Member · Jan 7, 2022 at 4:36 pm
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Hi,

I’d like to make a complaint. I tried using your site builder today, and I found it unreliable and glitchy. I have decided that WordPress is not the right service for me, and I would like a refund.

WP.com: Yes
Correct account: Yes

The blog I need help with is: (visible only to logged in users)
debbiesheringham · Member · Jan 7, 2022 at 4:40 pm
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How on earth do I speak to someone at WordPress? I’m finding this whole experience VERY frustrating. I didn’t want to ask a forum. I wanted to ask for my money back.
staff-sheva · Staff · Jan 7, 2022 at 4:47 pm
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Hi @debbiesheringham,

I’m sorry to hear that you’re having issues. Just let me know if there’s anything that I can help with.

To manage your upgrades, please go to My Account → Purchases → Active Upgrades here: https://wordpress.com/me/purchases

With a plan upgrade, email and chat support is available by clicking the ? icon in the bottom-right of your dashboard, or by following this link: https://wordpress.com/help/contact

I hope that helps and please reach out again if you have any further questions.
debbiesheringham · Member · Jan 7, 2022 at 5:16 pm
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Hi,

I have already cancelled my subscriptions, but there is nowhere to request a refund. The only option I have at this point is to talk here on this forum. That’s where the contact link sends me.

Please would someone actually get in touch with me via email. This is incredibly frustrating. I would really like my money back.

Debbie
helper-heroponriki · Member · Jan 7, 2022 at 6:17 pm
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When you cancelled your subscription, since you were within our refund window, you were refunded automatically.

You can see the two refund receipts here:

https://wordpress.com/me/purchases/billing

Please note it may take 7-10 days for the credit to show up in your bank account depending on your bank’s policies.

I hope that clarifies things.

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