Cancelling and requesting a refund

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  vaughanmasawiey · Member · Jan 26, 2015 at 11:53 am

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  Hi I’d like to cancel my Premium upgrade and request a refund because I’m now planning on deleting the blog. I’ve been trying to do this and it says ‘Upgrade not cancelled and refunded. There was a problem refunding your payment. Please contact support.’
  Helpppp

  The blog I need help with is: (visible only to logged in users)

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  clickysteve · Staff · Jan 26, 2015 at 1:10 pm

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  Hey,

  Sorry to hear you’ve been having problems!

  Please confirm the URL of the site you wish to have the Premium upgrade cancelled and refunded on, so I can investigate and get things sorted out for you.

  All the best.

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  vaughanmasawiey · Member · Jan 26, 2015 at 2:12 pm

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  Hi thanks for the response

  The URL is http://vaughanmasawiey.wordpress.com/

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  clickysteve · Staff · Jan 26, 2015 at 2:52 pm

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  Hi there,

  Thanks! I’ve taken a look and can confirm that the payment has already been voided successfully. The upgrade was still active, so I have removed that for you.

  Let me know if you need any help with anything else.

  Best,