Cancelling Domain

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  theedgeofnoise · Member · Sep 17, 2013 at 4:56 pm

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  Hi there,

  I’d like to cancel my domain subscription as it’s too expensive including the late fee.
  When i try to cancel and tick the box that shows i understand it, it thinks i haven’t clicked it so i can’t cancel it.
  If you could cancel it for me that would be great – thanks!

  The blog I need help with is: (visible only to logged in users)

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  eurello · Staff · Sep 17, 2013 at 5:27 pm

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  Hi there – No problem, I can cancel it. Please note that if you cancel it, there’s no guarantee it will become available to register again. If you want to use it with another site (not at WordPress.com), you should transfer it rather than cancel it.

  If you’re sure you don’t want it at all anymore, please reply and confirm that I should fully cancel domain theedgeofnoise.com.

  Also, would you mind linking me to where you’re seeing the cancellation option? A few people have reported this, but you should only see an option to contact support. A screenshot of it would be particularly helpful. Here are instructions for how to make a screenshot: http://en.support.wordpress.com/make-a-screenshot/

  Please upload the screenshot to your Media Library, so I can look at it there. Thanks very much!

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  theedgeofnoise · Member · Sep 18, 2013 at 9:03 am

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  Hi!

  Thanks for that – i’d still like to cancel.

  I’ve taken a screenshot and will upload to my media library now for you to have a look at.

  Thanks :)

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  eurello · Staff · Sep 18, 2013 at 2:57 pm

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  Hi there – Thanks for the screenshot. I’ve reported to our team that that option doesn’t seem to be working. I’ve also canceled your domain. :)

  Let me know if you need anything else!