Cancelling domain

  • Unknown's avatar
    giuliomazzolo · Member ·

    Hi all,
    A few minutes ago I started creating a website with wordpress. However, I have changed idea after choosing the domain and selecting the plan. I would like to understand whether my domain has been registered or not and, if yes, how to cancel it. I would also like to make sure that I do not have to pay anything — this should be the case given that I have not completed the order and did not provide any pieces of information such as credit card numbers (and the page showing my purchases is empty). Can someone please help me?
    One more question: are there any phone numbers or e-mail adresses to contact the wordpress team for a more “direct” support?
    Thank you very much for your help.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    We need details please.
    1. What is the domain URL? Do you want to use the domain URL on another site?
    2. What is the underlying .wordpress.com URL?
    3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
    4. When was the upgrade purchased?

  • Unknown's avatar
    timethief · Member ·

    All support docs are at https://en.support.wordpress.com/
    Search for getting help https://en.support.wordpress.com/?s=getting+help
    Results Help! Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/

    There is no phone support. Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/

    The best WordPress.COM contact form to use now for Staff assistance is:
    http://wordpress.com/help/contact

    Live chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/

    re: direct email support
    Also note, that you can email WordPress.COM Staff at:
    help@wordpress.com

    However, the quick way to get help is to post here to the support forums and in this case I have typed modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • Unknown's avatar
    giuliomazzolo · Member ·

    Hi timethief,

    Thank you for your reply. The domain is giuliomazzolo.com and in the future I would like to register this domain somewhere else. The website is giuliomazzolo.wordpress.com. The username is giuliomazzolo. I started purchasing the upgrade something like one hour ago. Nevertheless, I think I haven’t ordered anything, as I assume the purchase was not complete (I provided no information for the payment).

  • kokkieh · Staff ·

    Hi there,

    You have never bought an upgrade from us. Unless you entered your credit card details and confirmed payment you have also not paid us anything.

    The domain, giuliomazzolo.com, has never been registered with us, and from what I can see is still available to purchase at any domain provider. Your account only owns the free site at http://giuliomazzolo.wordpress.com/

  • Unknown's avatar
    giuliomazzolo · Member ·

    Hi Kokkieh,

    Thank you for your post and for confirming what I was thinking.

    Cheers

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