Cancelling domain leads to "internal error"
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Hello WordPress.
I am having some trouble with a domain I’ve recently purchased, http://observatorio-das-desigualdade.com, which I wanted to cancel and apparently can’t because the following error appears:
“You cannot cancel this domain because of an internal error. Support has been notified.”
What happened is that I misspelled the domain. I actually wanted to register http://observatorio-das-desigualdades.com, and since it is still less than 48 hours since the purchase was made, I was hoping it would be possible to cancel the domain and gain a full refund so that I could then purchase the correctly spelled domain.
I would appreciate any help you could give me on this subject as soon as possible. Thank you!
The blog I need help with is: (visible only to logged in users)
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Provided you are logged in under the same username account that purchased the upgrade, you ought to be able to request a refund from your dashboard > Store > My Upgrades and then purchase the correct URL.
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
http://en.support.wordpress.com/upgrades/#refunds
Note: It takes from 1 – 2 weeks for the refund to be received.I’ll tag this thread for a Staff foolow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
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We’ve replied to you by e-mail. Please reply to that e-mail if you have any further questions.
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