Cancelling Domain Name

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  kylebishop · Member · Mar 18, 2013 at 12:16 am

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  I have a domain name purchased through wordpress. I would like to cancel it. Everything I read said to either cancel it in the Store > My Upgrades menu, where there is no option for me to cancel it, or to contact support.

  “Contacting support” is for some reason only available through this public forum, so I am doing that.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 18, 2013 at 12:23 am

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  Not to worry as I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond.

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

  If you notify us within two days of purchase you may cancel a domain name purchased through WordPress.com and receive a full refund. After cancellation, there is no guarantee that the domain will become available to register somewhere else and you may not be able to get it back. http://en.support.wordpress.com/domains/cancel-domain/

  Provided you are logged in under the same username account that purchased the upgrades, you can request a refund yourself directly from the Store section of your Dashboard
  http://en.support.wordpress.com/upgrades/#refunds
  If applicable also see http://en.support.wordpress.com/bundles/#canceling-a-bundle

  Note: It takes from 1 – 2 weeks for the refund to be received.

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  kylebishop · Member · Mar 18, 2013 at 12:24 am

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  I’ve had the domain for about 2 years so I’m not looking for a refund, just the cancellation.

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  timethief · Member · Mar 18, 2013 at 12:26 am

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  Thanks for the clarification.

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  kylebishop · Member · Mar 18, 2013 at 12:35 am

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  Thank you for the quick responses.

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  kylebishop · Member · Mar 18, 2013 at 6:48 pm

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  How long does it usually take to get a response on something like this from the staff?

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  staff-blorbo · Staff · Mar 18, 2013 at 11:35 pm

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  Canceling a domain after 2 days of purchase means you completely give up ownership of the domain. There is no guarantee the domain will become available to re-register after cancellation.

  You are welcome to keep your domain with us and update the nameservers to point to another hosting provider by following this guide:
  http://en.support.wordpress.com/domains/change-name-servers/

  After 60 days from the date of purchase or registrant contact information change, you may also transfer your domain to another registrar by following this guide:
  http://en.support.wordpress.com/domains/transfer-domain-registration/

  If you would like to completely cancel your ownership of the kylebishop.com domain name, please reply to confirm.