Cancelling everything on WordPress

  • Unknown's avatar
    hamptonspuddington · Member ·

    I need to cancel my whole domain, subscription that I’ve literally just taken out and everything you suggest doesn’t work. I find it strange you have no proper contact details either??

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there. What exactly do you want to cancel? Did you buy a custom domain or an upgrade? Custom domains can be cancelled by going to Store ->My domains within 48 hours after purchase and other upgrades can be cancelled within 30 days from purchase by going to Store ->My Upgrades in the dashboard.
    http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  • Unknown's avatar
    hamptonspuddington · Member ·

    Hi I purchased a custom domain and then said I’d trial the first upgrade for 2 weeks, so have entered card details. I’ve gone to Store and the My Domains but there’s no option to cancel??

  • kokkieh · Staff ·

    I’ll tag this thread for staff to follow up. Please subscribe to the thread so you are notified when they respond and be patient while waiting.

    Also note that these threads are answered based on timestamps, oldest first, and every new reply you make to this thread will move it to the back of the queue, so it is best to not post here any further until you hear back from staff.

  • Unknown's avatar
    timethief · Member ·

    Are you logged in under the exact same username account that registered the blog and purchased the 14 day trial upgrade? That’s required to disable auto-renew and get a refund.

    Provided you are logged in under the same username account that registered the blog and purchased the upgrades, you ought to be able to request a refund from your dashboard > Store > My Upgrades
    To disable autorenew go to > Store > My Upgrades and click the “disable auto-renew” link.

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    http://en.support.wordpress.com/upgrades/#refunds
    Note: It takes from 1 – 2 weeks for the refund to be received.

  • staff-ozmodiar · Staff ·

    There are no upgrades listed under the account that you are posting from. Could you have used a different account to purchase the upgrade?

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